This was a good exercise for me, I haven't edited HTML really, so even copying and pasting and noticing that there even was a HTML tab was new for me. I can imagine that IMing would be good for patron off-campus questions, but then again they can always call just the same. I share a phone number with 2 other people, so perhaps instant messaging would be a good alternative for contacting someone immediately when the phone line is tied up.
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